Orders

 

Q: How to shop?

A: Here’s our Step By Step Shopping Guide : Online Shopping 101

 

Q: Do I need to register to shop?

A: Registering with us helps speed up the ordering process for you, as we would already have your billing and shipping details. It also allows you to keep track of your current and past order, payment status & tracking number. However, you may still checkout as a guest. Do note that you’re unable to find your tracking number and order details at our store without registering as a member with us. You can still find the above information in your mailbox though.

 

Q: How do I create an account?

A: Click here to register by filling in your details and following the instructions.

 

Q: I forgot my password or my password does not work?

A: Click ‘Forget Password’ and key in your email to reset your password

 

Q: What are newsletters and why should I subscribe to it?

A: Newsletters are usually used to keep you up to date with exclusive deals and product highlights.

Stay updated, and learn about product categories while getting more bang for your buck. You'll be the first to find out about discount promotions and special offers before anyone else does!

 

Q: URGENT! Can I receive my order tomorrow or specific date if I place the order today?

A: You will receive your orders within 3 working days (local orders), 5-15 working days (international orders) upon order placement. Pickups or CODs services are not available at the moment.

 

Q: How do I apply my store credit/coupon code?

A: On the ‘Checkout’ page, you will see the 'voucher code' column. Just type the code into the column and click 'Add'. The total amount will automatically be deducted and you can proceed with payment.

 

Q: I couldn’t make payment for the item that I added into my cart previously. What should I do?

A: Items added to your cart will only be reserved to you within a certain time frame. The item will be sold to the next person in line if payment is not made within the time frame.

 

Payment

 

Q: How do I make payments?

A: All transactions are made in Malaysian Ringgit (MYR) via Ipay 88, a payment gateway that accepts credit cards, debit cards (Paypal) and local bank online transfers. Follow the instructions on our Online Shopping 101 page. For overseas buyers, the currency shown on the website is an approximate value depending on the exchange rate. All orders will be paid in Malaysia Ringgit.

 

Q: Do you offer direct bank transfers / atm transfer / meet up / cash on delivery (COD)?

A: We do not offer these services at the moment.

 

Q: Can I make payments using my debit card?

A: Yes. The procedure is the same as with credit cards, follow the step by step guide HERE.

 

Q: What are the payment methods available?

A:

Credit card / Debit Card

Maybank2u

CIMB Clicks

RHB Online

AM Bank

Alliance Online

Hong Leong Online

FPX (Bank Islam, CIMB Clicks, Maybank, Hong Leong Online, PBeBank)

Bank Rakyat

Affin Bank

Meps Cash (For further information, please click here)

Mobile Money (For further information, please click here)

Paypal

 

Q: Can I have your bank account number?

A: Bank account numbers are not needed as our payments were collected by Malaysia Most Trusted Payment Gateway, ipay88. All transaction details will automatically filled it by the system upon check out.

 

Q: The amount that I paid is different with the amount showed on the website?

A: All transactions are made in Malaysian Ringgit (MYR). The currency shown on the website is an approximate amount for easy browsing only. The conversion rate is depends on the bank of your credit card used or paypal. 

 

For more information, please read our Terms of Sale